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Zapcat Experience Vouchers
1. Brochure and website descriptions and prices
All descriptions and illustrations in the Vortex Racing
brochures, flyers, posters and website represent the general
idea of the Zapcat related
Experiences. All information, prices and claims are correct to
the best of our knowledge at the time of printing or
publishing. We reserve the right to amend the information or
prices relating to the products in the brochures, flyers,
posters and website without notice.
2. Supply of Experience
We plan arrangements for your Experience many weeks in
advance. Very occasionally changes may be made and we reserve
the right to do so. This may involve having to reschedule the
timing and /or location of an Experience, possibly at short
notice, owing to availability, booking numbers, safety,
technical problems or other factors beyond our control.
Similarly, we reserve the right to withdraw supply of a
Vortex Experience without notice. We will try to provide an
alternative date wherever possible. In the unlikely event that
a suitable alternative cannot be found, a full refund will be
available.
3. Payment
Full payment is required at the time of booking. We are unable
to reserve payment or make provisional bookings unless credit
terms have been agreed. We reserve the right to cancel any
order where full payment has not been received within credit
terms or where payment has defaulted.
Any vouchers issued in these circumstances become void without
further notice and we will withhold all reasonable costs
incurred. Credit Terms include full payment at the time of
booking for all Activity Vouchers, for Stag / Hen events terms
may vary but will normally include a part payment non
refundable deposit payment at the time of booking with the
balance to be paid in full one month before the scheduled
event.
4. Health, Age, Physical and Size restrictions
Vortex Racing Experiences have certain age, legal, health,
physical and size restrictions. Participants shorter than
4'10" or taller than 6'6" and /or weighing more than 20 stone
may have difficulty being accommodated
- please check with our booking office or Customer Service
agent prior to booking if you are in any doubt about
eligibility, if you have any further areas that you feel may
be of concern you are obliged to inform us otherwise you may
forfeit your Experience. For our Experiences you will need to
sign a medical declaration before taking the experience. Where
these restrictions have been breached we will cancel the
booking and withhold all reasonable costs.
5. Availability and Booking a Date
All Experiences are offered subject to availability and
weather conditions on the day. It may be necessary to book
certain Experiences well in advance due to demand. We are
unable to make provisional reservations. You are advised not
to make travel, hotel or other arrangements until your booking
has been confirmed in writing. Once a booking is confirmed it
cannot be changed or amended. Once you have booked onto a date
you are also entering into the terms and conditions of Vortex
Racing Ltd.
6. Voucher Packs
Voucher packs are sent by first class post or email. You can
normally expect delivery within 5 working days. We cannot hold
vouchers for delivery on a certain date. Please advise us as
soon as possible if you do not receive the voucher pack within
5 days.
7. Safety
Vortex Racing Experiences involve some personal risk although
we take every precaution to minimize this risk. We will
require you to sign a disclaimer before we will allow you to
take part. With all our Experiences our professional
instructors assess a participant's ability to take part. We
reserve the right to refuse any person from participating in
any Experience should we deem it necessary. Whilst we consider
this to be very unlikely to be enforced, this rule is for
safety purposes only. We kindly ask you to respect that our
professional instructors' opinions are final and in your best
interests. Vortex Racing run a no alcohol or drug policy with
our Zapcat Experiences.
8. Weather
We reserve the right to cancel an Experience due to adverse
weather conditions that would affect your safety. We will
endeavour to re-schedule the experience as soon as possible.
9. Complaints
In the unlikely event of a complaint arising. The hospitality
staff will endeavour to put things right immediately. If your
complaint cannot be resolved immediately, please inform us of
any complaint you may have relating to any of our
Experiences in writing to our Customer Services Department. We
are always looking to improve upon the service we offer. If
you have any thoughts of improvements, please write to our
Customer Services Department.
10. Reserved Experience Dates
Experiences can be purchased with or without a reserved date.
Experience dates can be provisionally booked by telephone but
must be confirmed with a payment within 2 working days or the
reserve date will be cancelled.
11. Gift Vouchers
All vouchers are valid for 6 months from the date of occasion,
(unless part of an offer or alternative reward scheme) after
which time they can be revalidated
at a cost of £25.00 for a further 3 months only. The gift
vouchers must be extended before the expiry date has passed.
If an experience has increased in price the difference is also
payable. Please allow 4 - 5 working days for your gift voucher
to be delivered.
12. Refunds
We are only able to offer refunds when customers are legally
entitled.
13. Vortex Racing Indemnity
You will be asked to sign on arrival or before, our Indemnity,
before being permitted
to undertake the Zapcat Experience organized by Vortex Racing
Ltd. I agree to keep indemnified Vortex Racing, their
officials, servants, representatives or agents, the owners of
the boats and any other persons using the facility, from and
against all actions, claims or damage to the equipment,
clothing or myself or my co-passengers caused by my own
negligence. I also confirm to pay the first £500 of any damage
I cause due to reckless, careless or negligent driving or
behaviour. I confirm that I am not suffering from any illness
or disability whether permanent or temporary or otherwise
which is likely to affect my control of the vehicles being
driven.
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