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Vortex Corporate Events
1. Proposals, brochures, website
descriptions and prices
All descriptions and illustrations in the Vortex Events brochures,
flyers, posters and website represent the general idea of the
Zapcat related
events. All information, prices and claims are correct to the
best of our knowledge at the time of printing or publishing.
We reserve the right to amend the information or prices
relating to the events in the brochures, flyers, posters and
website without notice.
2. Supply of events
We plan arrangements for your event many weeks in advance.
Very occasionally changes may be made and we reserve the right
to do so. This may involve having to reschedule the timing and
/or location of an event, possibly at short notice, owing to
availability, booking numbers, safety, technical problems or
other factors beyond our control.
3. Payment
50% payment is required at the time of booking, the balance at least 28
days before the event date. Or full payment upon receipt of
an invoice. We are unable to reserve payment or make
provisional bookings unless credit terms have been agreed. We
reserve the right to cancel any order where full payment has
not been received within credit terms or where payment has
defaulted.
The event is the price; even though fewer people may attend a
refund will not be given unless adequate advanced notice is
received. Where a deposit is paid and an event cancelled then
the deposit payment will not be refunded automatically. Events
unless stated
do not include food drink or any other extra such as transfers
or accommodation; however all of this can be provided. Event
costs are quoted excluding VAT at the current rate of 17.5%.
Some activities such as RIB or boat charters may not incur
VAT.
4. Health, Age, Physical and Size
restrictions
Some Vortex events may have certain age, legal, health, physical and
size restrictions. Participants shorter than 4'10" or taller
than 6'6" and /or weighing more than 20 stone may have
difficulty being accommodated
- please check with our booking office or your Customer
Service agent prior to booking if you are in any doubt about
eligibility, if you have any medical reasons that you feel may
be of concern you are obliged to inform us otherwise you may
forfeit your place on the event. For our events you will need
to sign a medical declaration before participating. Where
these restrictions have been breached we will cancel the
booking and withhold all reasonable costs.
5. Availability and Booking a Date
All events are offered subject to availability and weather
conditions on the day. It may be necessary to book certain
events well in advance due to demand. We are unable to make
provisional reservations. You are advised not to make travel,
hotel or other arrangements until your booking has been
confirmed in writing via email or an invoice has been
received. Once a booking is confirmed it cannot usually be
changed or amended.
6. Safety
Some Vortex events may involve some personal risk although we take
every precaution to minimize this risk. We will require you to
sign a disclaimer before we will allow you to take part. With
all our events our professional instructors assess a
participant's ability to take part. We reserve the right to
refuse any person from participating in any event should we
deem it necessary. Whilst we consider this to be very unlikely
to be enforced, this rule is for safety purposes only. We
kindly ask you to respect that our professional instructors'
opinions are final and in your best interests. Vortex Events
run a no alcohol or drug policy with our Zapcat events.
7. Liability
Vortex Racing Ltd holds a £3 million policy on land and
water. We carry out regular servicing and inspections of
safety equipment. All of our instructors are required to meet
certain standards that exceed the minimum qualifications that
the company requires.
8. Weather
We reserve the right to cancel or postpone an event due to adverse
weather conditions that would affect your safety. We will
endeavour to re-schedule the event where possible.
9. Complaints
In the unlikely event of a complaint arising. The events staff will
endeavour to put things right immediately. If your complaint
cannot be resolved immediately, please inform us of any
complaint you may have relating to any of our events in
writing to our Customer Services Department. We are always
looking to improve upon the service we offer. If you have any
thoughts or improvements, please write to our Customer
Services Department or include these on the feedback forms.
10. Refunds
We are only able to offer refunds when customers are legally entitled.
11. Vortex Racing Indemnity
You will be asked to sign on arrival or before, our Indemnity, before
being permitted
to undertake the event organized by Vortex Racing Ltd. Or
Vortex Events - I agree to keep indemnified Vortex Racing,
their officials, servants, representatives or agents, the
owners of the boats and any other persons using the facility,
from and against all actions, claims or damage to the
equipment, clothing or myself or my co-passengers caused by my
own negligence. I also confirm to pay the first £500 of any
damage I cause due to reckless, careless or negligent driving
or behaviour. I confirm that I am not suffering from any
illness or disability whether permanent or temporary or
otherwise which is likely to affect my control of the vehicles
being driven.
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